Frequently Asked Questions

COVID-19 Info

We are now open. We are in the store from 9am to 4pm Monday thru Friday. We are practicing COVID safety recommendations. Please stop in or contact us via email or phone. Please call ahead for Saturdays to see if we are opening the store. The link below will clairfiy any questions or concerns about COVID spread and spas.


Do you finance?
We do not offer in-house financing but we are happy to offer great financing options from Wells Fargo. They offer workable financing and credit decisions come back lightening quick.


We try as best we can to create an accurate quote for installation, but until the installers are actually on site and assessing the actual job we cannot be certain of every single piece of pipe required for a proper install. Same goes for gas plumbing—there are often challenges lurking below your home that even you may not be aware of!


Do you deliver?
Delivery is included in the cost of the installation. For customers who wish to install their own appliances, curbside delivery of stoves and fireplaces and spas is provided free of charge, to any home in Kittitas County.

I need to replace my woodstove and will install it myself. Will you place my new wood stove in the same spot for me?
We will bring the stove in to the home and place it to your specifications for a fee that will vary depending upon how many stair steps and other issues might be involved. Our crew will not hook up the new stove to the existing venting material.


How do I use my Green Smart Remote Control?
Learn how your Green Smart Remote Control works with your Gas Fireplace in this video (Green Smart Operation).
Still have questions? Watch the Green Smart Remote Control Users Guide.
Green Smart Remote Controls FAQ (Frequently Asked Questions).


Do you install your products?
We do not install our products. Instead, we refer our customers to R/T Services who have worked for Armstrong’s in the past. Contractors Ryan Wade and Travis Hunt do installations, service, repairs, chimney sweeps, ductless mini splits, demos, and more. You can contact Ryan Wade at 509-607-0259, Travis Hunt at 509-929-4403, and email


What permits will I need in order to install my new fireplace or stove?
The Cities of Ellensburg, Kittitas, Cle Elum and South Cle Elum, as well as Kittitas County, and State of Washington Department of Labor & Industries, require permits in most instances of installing or replacing a stove or fireplace. It is the homeowner’s responsibility to secure them.


Do you service heating stoves and fireplaces?
We service everything we sell. All our products carry industry leading warranties.


What are your store hours?

Monday 9:00 am – 4:00 pm
Tuesday 9:00 am – 4:00 pm
Wednesday 9:00 am – 4:00 pm
Thursday 9:00 am – 4:00 pm
Friday 9:00 am – 4:00 pm
Saturday 10:00am-2:00pm

Sundays and Major Holidays CLOSED